gvbet's Privacy Policy

gvbet ("we", "us", "platform") uses this privacy policy to make clear how we collect, process, store, and protect the personal information of our users ("you", "your"). This policy applies to the gvbet website and all related services.

By using our platform, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us.

This privacy policy has been prepared in accordance with the laws of Bangladesh and international data protection standards. We are committed to taking the utmost care in protecting the privacy of your personal information.

gvbet collects the following types of information in order to provide its services:

2.1 Registration & Identity Information

• Full name, date of birth, and nationality
• Valid identity document details (such as national ID or passport number)
• Email address and mobile number
• Current residential address

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay, or partial bank account information)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Usage Information

• Your IP address and device type
• Browser information and operating system
• Site access times, page visit patterns, and session duration
• Information collected through cookies and similar tracking technologies
• Gaming activity history (bet types, amounts, outcomes)

2.4 Communication Information

• Records of conversations with our support team via live chat or email
• Details of your complaints or feedback

gvbet uses the information collected for the following legitimate purposes:

1. Account management: To create, verify, and maintain your account.
2. Service delivery: To keep betting, casino games, transactions, and other platform features active.
3. Identity verification: To ensure responsible gaming and comply with the legal age requirement (21+).
4. Financial security: To prevent fraud, money laundering, and unauthorized transactions.
5. Customer support: To resolve your questions, complaints, and issues.
6. Platform improvement: To improve the quality of our services, security, and user experience.
7. Legal compliance: To comply with applicable laws and regulations and fulfil requests from regulatory authorities.
8. Communications: To send important service-related information, security alerts, and notices of policy changes.

gvbet uses cookies and similar technologies to keep its platform functioning. Cookies are small data files stored in your browser that help us recognise your visits.

4.1 Types of Cookies

• Essential cookies: Indispensable for the platform's core functionality — used for login sessions, security, and account management.
• Functional cookies: Used to remember your preferences, language selection, and usage habits.
• Analytics cookies: Used to analyse usage patterns on our site and improve our services.

4.2 Cookie Controls

You can control or reject cookies through your browser settings. Please note that disabling essential cookies may prevent some platform features from working properly.

gvbet never sells your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

• Service providers: With trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), IT services, identity verification, and similar purposes, who operate under strict confidentiality agreements.
• Legal requirements: In response to a court order, legal process, or a legitimate request from a competent authority.
• Fraud prevention: With security specialists to investigate or prevent potentially fraudulent activity.
• Business restructuring: In the event of a merger, acquisition, or other business change, where the new party will be bound by the same privacy standards.
• With your consent: For any other purpose where you have given explicit consent.

We ensure that third parties may only use your information for specified purposes and in accordance with our instructions.

gvbet has implemented multiple layers of security measures in line with industry standards to protect your personal information:

• SSL/TLS encryption: All data transferred between your browser and our servers is encrypted.
• Data encryption: Sensitive information stored at rest is protected with strong encryption algorithms.
• Access controls: Only authorised staff can view your information, and only for specific purposes.
• Regular security reviews: Our systems undergo regular security audits and vulnerability assessments.
• Firewall & monitoring: 24/7 security monitoring to detect and prevent suspicious activity.
• Payment security: All financial transactions are processed through secure channels.

However, transmitting information over the internet is not entirely risk-free. We continue to work toward ensuring the highest level of protection, but we cannot guarantee absolute security. Please keep your password confidential and always log out after using an unfamiliar device.

gvbet retains your personal information only for as long as necessary. The following factors are considered when determining retention periods:

• Active accounts: All necessary information is retained for as long as your account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, or fraud prevention.
• Financial records: Retained for a period determined by legal requirements.
• Communication records: Retained for a defined period to ensure customer service quality and for dispute resolution.

After the defined period, your information is securely deleted or anonymised.

As a gvbet user, you have the following rights regarding your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to restrict processing: In certain cases, you may request that the use of your information be limited.
• Right to object: You may object to the use of your information for specific purposes.
• Right to data portability: You may request to receive your information in a structured format.
• Right to withdraw consent: You may withdraw your consent at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

gvbet strictly does not provide services to anyone under the age of 21. Our platform is for individuals aged 21 and above only.

We do not knowingly collect any information from anyone under the age of 21. If it comes to our attention that a minor has registered, we will immediately close that account and securely delete all related information.

If you believe that a minor you know is using our platform, please inform us immediately.

To provide our services, your information may in some cases be processed or stored outside Bangladesh. In such cases, we ensure that:

• Transfers are conducted in accordance with international data protection standards.
• The receiving party operates under strict confidentiality and protection agreements.
• The level of protection for your information will be no less than the standards described in this policy.

gvbet may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• By displaying a clear notice on the platform.
• By sending a notification to your registered email.
• By updating the "Last updated" date at the top of this page.

Continuing to use the platform after changes have been made will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: available on the platform 24/7
• Support languages: Bengali & English

We take all your requests seriously and aim to respond as quickly as possible.